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Link: TSA Admits Bungling of Airport Body-Scanner Radiation Tests | Threat Level | →

March 15th, 2011 5 notes

In a snafu of epic proportions, it seems technicians, when testing radiation levels, sometimes forget a vital part of filling out a form, resulting in a massive calculation error. It looks like this may be a usability problem with the design of the form.

“It would appear that the emissions are 10 times higher. We understand it as a calculation error,” TSA spokesman Sarah Horowitz said in a telephone interview.

Rapiscan, in a letter to the TSA, admitted the mistake and is “redesigning the form” used by its “field service engineers” when surveying the Rapiscan Secure 1000 that is deployed to 38 airports.

“Oftentimes, the FSE will bypass the step of dividing by 10.” …

Design. It’s important.


January 27th, 2010

“Don’t bore the public with mysterious designs.”

— Bob Noorda, an internationally known graphic designer who helped introduce a Modernist look to advertising posters, corporate logos and, in the 1960s, the entire New York City subway system. NY Times Obituary

photo of Sarah A blog full of thoughts and observations on making the web a better place, collected by Sarah Harrison.

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