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Link: TSA Admits Bungling of Airport Body-Scanner Radiation Tests | Threat Level | Wired.com →

March 15th, 2011 5 notes

In a snafu of epic proportions, it seems technicians, when testing radiation levels, sometimes forget a vital part of filling out a form, resulting in a massive calculation error. It looks like this may be a usability problem with the design of the form.

“It would appear that the emissions are 10 times higher. We understand it as a calculation error,” TSA spokesman Sarah Horowitz said in a telephone interview.

Rapiscan, in a letter to the TSA, admitted the mistake and is “redesigning the form” used by its “field service engineers” when surveying the Rapiscan Secure 1000 that is deployed to 38 airports.

“Oftentimes, the FSE will bypass the step of dividing by 10.” …

Design. It’s important.

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