June 24th, 2011 2 notes

“Your request has been received, and is being reviewed by our support staff…”

Dear customer support software everywhere,
Can we please lose the autoreply? It does not reflect kindly on your brand.

It does not make me feel like I’m being heard, quite the opposite. And even if you anticipate a long delay before I get a response, don’t say so.

Maybe develop software with a bit of intelligence to wait a few hours, check if I’ve gotten a response, *then* send out a “we’re working on it” note with a little less “robot” behind it.


  1. sourjayne-ux posted this

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