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May 27th, 2010

In this installment of 52 Weeks of UX, we are reminded about an often overlooked area of application design — error handling. Mr. Brewer points out this unique opportunity to bring about a human connection through careful design and copywriting. It is an interaction designer’s responsibility to plan for this state, and a copywriter’s responsibility to make the most of it. Often enough, the designer is also the copywriter, so this reminder is doubly pertinent.

photo of Sarah A blog full of thoughts and observations on making the web a better place, collected by Sarah Harrison.