In this installment of 52 Weeks of UX, we are reminded about an often overlooked area of application design — error handling. Mr. Brewer points out this unique opportunity to bring about a human connection through careful design and copywriting. It is an interaction designer’s responsibility to plan for this state, and a copywriter’s responsibility to make the most of it. Often enough, the designer is also the copywriter, so this reminder is doubly pertinent.