This is amazing.
Link: The Colour Clock →
Email list unsusbscribe: A comparison
“Your request has been received, and is being reviewed by our support staff…”
Dear customer support software everywhere,
Can we please lose the autoreply? It does not reflect kindly on your brand.
It does not make me feel like I’m being heard, quite the opposite. And even if you anticipate a long delay before I get a response, don’t say so.
Maybe develop software with a bit of intelligence to wait a few hours, check if I’ve gotten a response, *then* send out a “we’re working on it” note with a little less “robot” behind it.
Tim Ferris talking about software engineering, with a shout-out to Pivotal Labs and TaskRabbit. We love working with Pivotal and learn a lot every time we do a project with them! There’s some great stuff in here about entrepreneurship and running a startup, too.
For the sake of your teammates or clients, please follow these guidelines. I know it takes extra time and you can’t be bothered, but it has a MAJOR impact.
In a snafu of epic proportions, it seems technicians, when testing radiation levels, sometimes forget a vital part of filling out a form, resulting in a massive calculation error. It looks like this may be a usability problem with the design of the form.
Design. It’s important.
“It would appear that the emissions are 10 times higher. We understand it as a calculation error,” TSA spokesman Sarah Horowitz said in a telephone interview.
Rapiscan, in a letter to the TSA, admitted the mistake and is “redesigning the form” used by its “field service engineers” when surveying the Rapiscan Secure 1000 that is deployed to 38 airports.
“Oftentimes, the FSE will bypass the step of dividing by 10.” …
Cool job opportunity for NYC web design/developer at Apartment Therapy.
This feels like the most interesting thing to develop on the Web since people started talking about micropayments in the early days of PayPal.
Perhaps it’s just perception or that I’m getting old and crotchety but the sheer amount of attention “shiny” gets over actual substance in the web world is disheartening. What happened to original thought? If someone else’s “style” is your secret sauce, you’ve failed, and your clients’ goals may not be far behind.
“This is serious attention to detail. It’s not something people will show off to each other on the bus, or something that you can put on an advert or trumpet on a feature list. It just makes the app a bit quieter and a bit more well behaved. The addition of this extra detail has made the app less visible than if the detail wasn’t there. Lovely.”
“Why would anyone want to skip this intro? I think I’ll watch it again.”
— Zero people (via neversaidaboutrestaurantwebsites)